01Who we are
Zinye Technologies Ltd. ("Zinye", "we") provides hosted business software, including Zinye ERP. This policy explains what personal data we collect when you use our websites and services, why, and what your rights are. It applies to zinye.com and to the Zinye products you sign in to.
02What we collect
We collect three kinds of data:
- Account data — name, work email, company name and phone number when you sign up, book a demo or contact us.
- Service data — the business records you put into your Zinye site (invoices, employees, stock). This data is yours; we process it only to run the service for you.
- Usage data — logs, device and browser information, and product analytics that help us keep the service secure and improve it.
03How we use it
We use your data to provide and support the service, process payments, send service notices, and — if you opt in — product updates. We do not sell personal data, and we do not use the business records in your Zinye site for advertising or to train models.
04Where it lives
Your Zinye site is hosted in the region you choose at signup — EU, US or APAC — and stays there. Backups remain in-region. Our own systems (billing, support) are hosted in the EU and US with appropriate safeguards for transfers.
05Who we share it with
We share data only with sub-processors needed to run the service: hosting providers, payment processors, email delivery and support tooling. Each is bound by a data-processing agreement. The current sub-processor list is available on request from [email protected], and customers are notified before we add one.
06How long we keep it
Service data is kept for as long as your subscription is active. After cancellation, your site is retained for 60 days (so you can export or reactivate), then deleted, with backups expiring within a further 35 days. Account and billing records are kept as long as tax law requires.
07Your rights
Depending on where you live (GDPR, CCPA, LGPD and similar laws), you can ask us to access, correct, export or delete your personal data, or object to certain processing. Email [email protected] and we will respond within 30 days. You can also export your full Zinye site yourself, any day, from the UI.
08Cookies
zinye.com uses a session cookie to keep you signed in and privacy-respecting analytics to understand site usage. We do not use third-party advertising cookies or cross-site trackers.
09Contact
Privacy questions, requests and complaints: [email protected] or +1 (519) 694-4293. If you are in the EU/UK you may also contact your local supervisory authority.